Privacy Policy

Last updated: 27 August 2026

Lyoley respects your privacy and is committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit our website, purchase our products, contact us, request a consultation, submit artwork or otherwise interact with us.

It is intended to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), to the extent those laws apply to Lyoley.

1. About Lyoley

In this Privacy Policy, "Lyoley", "we", "us" and "our" mean:

Lyoley
Website: lyoley.com.au
Email: info@lyoleyworld.com
Phone: 0410 797 213
ABN: 54 281 850 535
Business address: 109 Buckingham Drive, Heidelberg VIC 3084

2. Personal information we collect

Depending on how you interact with us, we may collect and hold:

  • your name
  • billing and delivery addresses
  • email address
  • telephone number
  • order and transaction details
  • payment and billing information
  • artwork, design files and other files you provide to us
  • information provided when requesting a quotation or consultation
  • correspondence and communications with us
  • information relating to delivery, access instructions and installation requirements
  • information you provide when making a complaint or requesting support
  • information about how you use our website, including technical information such as IP address, browser type and device information
  • marketing and communication preferences.

We do not generally seek to collect sensitive information. If you voluntarily provide sensitive information, we will only handle it where permitted or required by law.

3. How we collect personal information

We generally collect personal information directly from you, including when you:

  • create or use an account
  • place an order
  • request a quotation
  • take part in a consultation
  • submit artwork or other files
  • contact our customer service team
  • subscribe to marketing communications
  • take part in promotions or other activities we offer
  • interact with our website.

We may also receive information from third parties where necessary to provide our products or services, including payment providers, delivery and logistics providers, technology providers and other service providers.

Where we receive personal information about you from another source, we handle it in accordance with applicable privacy laws.

4. Why we collect and use personal information

We may collect, hold, use and disclose personal information to:

  • process and fulfil orders
  • process payments
  • conduct consultations and confirm product configurations
  • arrange manufacturing, freight and delivery
  • communicate with you about your order
  • confirm artwork and production requirements
  • provide customer support
  • respond to enquiries and complaints
  • provide project assistance
  • manage accounts and customer relationships
  • prevent fraud, misuse and security incidents
  • improve our products, services and website
  • send marketing communications where permitted by law and in line with your preferences
  • comply with legal and regulatory obligations
  • establish, exercise or defend our legal rights
  • meet other purposes you consent to, or that are otherwise permitted by law.

We will not use or disclose your personal information for unrelated purposes unless permitted or required by law, or you have consented.

5. Disclosure to service providers

We may disclose personal information to third parties where reasonably necessary to operate our business and provide our products and services. These parties may include:

  • Shopify, which provides the ecommerce platform our online store runs on
  • payment processors and payment service providers
  • technology and cloud service providers
  • freight, courier and logistics providers
  • manufacturers and production partners
  • professional advisers
  • IT, security and support providers
  • marketing and communications providers
  • government agencies, regulators, law enforcement bodies or other parties where required or authorised by law.

We do not sell personal information to third parties, and we only disclose it to service providers where reasonably necessary for the relevant business purpose or otherwise permitted by law.

6. Overseas disclosure

Some of our service providers are located outside Australia, or may store or process information outside Australia. Depending on the services we use, personal information may be handled in the United States, Canada and other countries where our technology, payment, manufacturing, logistics or platform providers operate.

Before disclosing personal information overseas, we take steps that are reasonable in the circumstances to ensure the recipient does not breach the Australian Privacy Principles, as required under APP 8.

7. Direct marketing

We may send you information about Lyoley products, services, offers, new releases and other updates where permitted by law, including the Privacy Act 1988 (Cth) and the Spam Act 2003 (Cth).

You can opt out of marketing communications at any time by:

  • using the unsubscribe facility included in the communication, or
  • contacting us at info@lyoleyworld.com.

We will give effect to a valid opt out request within a reasonable period. Opting out of marketing will not stop us sending non-marketing communications necessary to process or administer an order, account, transaction or other service you have requested.

8. Cookies and website technologies

Our website may use cookies, pixels, analytics tools and similar technologies to operate the website, remember preferences, understand website usage, improve performance and, where permitted, support marketing activities.

These technologies may collect information such as IP address, browser type, device information, pages visited and interactions with our website.

You can manage or disable cookies through your browser settings. Some website functions may not work correctly if certain cookies are disabled.

9. How we hold and protect personal information

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure, as required under APP 11.

Depending on the nature of the information, those measures may include access controls, password protection, secure systems, authentication measures, service provider security controls and other reasonable technical and organisational safeguards.

No method of electronic storage or transmission is completely secure. Please take reasonable steps to protect your own account credentials, and notify us promptly if you suspect unauthorised activity involving your account or order.

10. Retention of personal information

We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, provide services, maintain business and transaction records, comply with legal obligations, resolve disputes and protect our legitimate business interests.

When personal information is no longer required and we are not legally required to retain it, we take reasonable steps to securely destroy or de-identify it.

11. Access and correction

Under APP 12 and APP 13, you may request access to the personal information we hold about you, and you may request that we correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

To make an access or correction request, contact:

Email: info@lyoleyworld.com
Phone: 0410 797 213

We will generally respond within 30 days. If we refuse a request, we will tell you why in writing and explain how you can complain about that decision.

12. Privacy complaints

If you believe Lyoley has mishandled your personal information or breached an Australian Privacy Principle, you may make a complaint to us using the contact details below. Please provide enough information for us to investigate.

We will acknowledge your complaint and aim to respond within 30 days.

Privacy contact
Email: info@lyoleyworld.com
Phone: 0410 797 213

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: oaic.gov.au
Phone: 1300 363 992

13. Data breaches

Where the Privacy Act and the Notifiable Data Breaches scheme apply, Lyoley will assess suspected data breaches and take appropriate action.

Where an eligible data breach is likely to result in serious harm and notification is required by law, we will notify affected individuals and the OAIC in accordance with the scheme.

14. Anonymity and pseudonymity

Under APP 2, where it is lawful and reasonably practicable, you may deal with us without identifying yourself or by using a pseudonym.

This will not apply where identification is reasonably necessary, including to process an order, conduct a consultation, arrange delivery, process a payment, provide a requested service or comply with a legal obligation.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal obligations. The current version is published on our website with the date of the latest update.

16. Contact us

If you have questions about this Privacy Policy or how we handle personal information, contact:

Lyoley
Email: info@lyoleyworld.com
Phone: 0410 797 213
ABN: 54 281 850 535
Business address: 109 Buckingham Drive, Heidelberg VIC 3084